Our voice phone line has not been in service for nearly two weeks. We recently decided to consolidate our land lines. We asked for one line to be disconnected. AT&T disconnected two lines; one of those being the voice line for GoPlanet.
There are no words to describe the amount of anger I have experienced in dealing with AT&T about these issues. Two weeks later, after contact with 20 AT&T employees, encountering numerous disconnect transferred calls that ended with a recording "If you'd like to make a call, please hang up and dial again", I'm pissed! Sorry to be so frank, but that's the honest truth.
This has DEFINITELY been a learning experience in customer service and AT&T's customer service is not one I want my employees to mimic. I am even more frustrated that part of disconnecting these land lines was to implement a iPhone cell line which is only available through AT&T. If I wasn't angry enough, I've just added misery to misery.
I'm not sure when or if we will get our land line reinstalled. At this point, I am considering disconnecting all AT&T lines and starting from scratch. I apologize for all this inconvenience. If you need to contact us, you will currently have to do so via our fax number or by email.