Thursday, February 24, 2011

VENTING: USPS Service STINKS!

Ok. For months, even years, I have withheld my opinion of the US Postal service. We ship a good number of international orders and if there was another shipping option, that was reasonable, we would be using it.

On a scale of 1 to 5:

Overall service= 2

Phone service= 1 (even had someone hang up on me today because they had NO IDEA how to assist)

The fact that I am paying tax dollars for this service gets a 2, and their web site service is sporadic. I spent over two hours today trying to print two international custom forms to Russia.
Forms never did print and the person on the phone line treated me like I had never navigated the Internet... that person gets a "0". I so wish I knew their name. Funny how the US Government doesn't require employees to give name/badge numbers.

Tax dollars at work!!!!!!!!!!!!! Let me mention that we ship to Russia several times a month. This is not anything new to us and the person I spoke to was more than insulting. I can only guess she has never seen anything outside of the rural area she lives. Yes, that sounds ugly, but it's probably VERY TRUE. MY POINT: don't put people in phone positions who are clueless about the region, international area, or company types with which they are working. HELLO.... you are the US governement... is your employee pool that limited???

OK... I will take your feedback, but don't expect any kindness on my end.


For those of you working for the US Post... sorry. But, this is a government agency that needs reorganization. Sometimes there are just not good things to say about a company (it this really a company, or a monoply?). Sling your good and bad comments my way, but I will never be a fan of the USPS. It should be privatized and taken out of the hands of the US Government.

What are your thoughts?

1 comment:

Kathy G said...

I agree 100%. I've had so many packages "lost" when shipped to my house using "delivery confirmation" that I always pay the extra to have it shipped UPS. Delivered to my zip code does not mean delivered to my house.